Privacy Policy

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about our services, or if you register to receive opportunity alerts.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product or service from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?

We may use your information to:

  • process an order you have placed with us;
  • facilitate the provision by us to you of a volunteer brokerage service;
  • process information or contact requests that you have submitted to us;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you. These may include information about existing or new opportunities, competitions, promotions of our associated companies goods and services;

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process payments and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond Volunteer Frome for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with: We work closely with various third party product providers to bring you a range of quality and reliable products and services designed to meet the needs of customers. When you enquire about or purchase one or more of these products, the relevant third party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third party product providers will share your information with us which we will use in accordance with this Privacy Policy.

When you are using our secure online payment pages, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the vital work we do and our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: info@volunteerfrome.org or telephone on 01373 465 757.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: info@volunteerfrome.org, or write to us at: info@volunteerfrome.org.

You have the right to ask for a copy of the information Volunteer Frome hold about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Use of 'Cookies'

Like many other websites, Volunteer Frome's website uses cookies. A cookie is a small file, typically of letters and numbers, downloaded onto a device when the user accesses certain websites. Cookies are then sent back to the originating website on each subsequent visit. Cookies are useful because they allow a website to recognise a user’s device.

The majority of websites will use cookies to improve user experience, storing user preferences and navigating between pages efficiently. Cookies make the connection between users and the website they are viewing faster and easier. Other sites may use cookies to target advertising messages and deliver these based on your browsing habits.

If you are worried what cookies a website uses, be sure to check their cookie policy. For further information please visit www.aboutcookies.org.

What is the Cookie law?

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Should you wish to receive details that we hold about you please contact me using the contact details below. Please do note that the details we have will have been provided by you in the first place, and will, therefore, be already known to you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. For the purpose of the Data Protection Act 1998 our Data Controller's details are:

Data Protection Administrator
info@volunteerfrome.org

In May 2011 the law which applies to how cookies are used for storing information changed and the deadline for updating websites in line with this law came into effect on 26 May 2012.

In accordance with this law, cookies used on this site are strictly necessary or are linked to performance and functionality (anonymously stored and used to help develop a better user experience). We will notify you if we need to process or store any additional information.

Managing Cookies

To opt out of receiving any cookies, you can change your browser settings to restrict or block cookies. The 'help' function in browsers will enable you to implement these restrictions. Please visit www.aboutcookies.org for steps to change your cookie settings.

Website Cookies

First party cookies are set directly by this web site and can only be accessed by this website. The domain of the cookie may be volunteer.volunteerfrome.org or .volunteer.volunteerfrome.org depending on the origin of the cookie.

We only store one cookie on your computer, but we use Google Analytics on this site and that sets a number of first party cookies (see Google Analytics below).

Cookie Name Owner Description Expires
login_web_59ba36addc2b2f9401580f014c7f58ea4e30989d Volunteer Frome This cookie is used to identify your current browser session, so once logged in you do not have to log in every time you navigate to a new page. 120 minutes from set/update

These cookies along with those listed below monitor website usage, help find what pages are popular on our website, where to make ongoing improvements amongst other things. The ICO regard these as "minimally intrusive". You can opt-out of Google Analytics by visiting their opt-out page.

Cookie Name Owner Description Expires
__utma Google Analytics This cookie is used to determine unique visitors to the site and it is updated with each page view. 2 years from set/update
__utmb Google Analytics This cookie is used to establish and continue a user session with the site. 30 minutes from set/update
__utmc Google Analytics This cookie is no longer used by the ga.js tracking code to determine session status, but may still exist in your web browser. -
__utmz Google Analytics This cookie stores the type of referral used by the visitor to reach the site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. 6 months from set/update
__utmv Google Analytics This cookie stores any additional site settings to improve your experience. 2 years from set/update
__utmx, __utmxx Google Website Optimizer This cookie is used by Website Optimizer, to ensure the visitor has a consistent experience on the site. 2 years from set/update

Third Party Cookies

If you already use social media platforms, they might set cookies on your machine as you use our website. Data can then be collected by these companies that enables them to serve up adverts on other sites that they think are relevant to your interests.

Cookie Name Owner Description Expires
lu, L, L, datr, e, c_user, c_user, presence, sct, sct, _sm_au_d, act, _e_bWDI_21, _e_bWDI_22, _e_bWDI_23, _e_bWDI_24, _e_CTMK_0, _e_CTMK_1, _e_CTMK_2, _e_e6Yv_0, _e_e6Yv_1, _e_e6Yv_2, _e_0ITr_10, wd, x-referer, xs, xs, reg_ext_ref, reg_fb_gate, reg_fb_ref, reg_ext_ref, reg_fb_gate, reg_fb_ref Facebook Personal settings and interests, to help identify fake accounts and personalise your experience. -
PP_TOS_ACK, IGTP, NID, ULS, OTZ, APISID, SAPISID, SSID, _sm_au_d, S, S_awfe, SID, SS, W6D, BEAT, HSID, PREF Google Personal settings, device information, location information and anonymous identifiers. You can read more about Google cookies on their privacy policy page. -