Digital Assistant (Shepton Mallet)

Citizens Advice Mendip

Name: Digital Assistant (Shepton Mallet)
Organisation: Citizens Advice Mendip
Location: Highfield House, Shepton Mallet, BA4 5BT
Type: Part Time
This role is suitable for anyone with basic IT skills and may be of interest to those with only limited time to volunteer, including people on work experience and placements.


Purpose of the role
•To provide 'assisted digital support' with using services and carrying out transactions online.
•To promote the the use of kiosks / PCs and the role of information in resolving problems.
•To provide information about the local Citizens Advice and other advice services to clients from a diverse range of backgrounds and cultures.
•To enable clients to develop the skills and confidence they need to use digital technology effectively.

Main duties and responsibilities may include
•Explaining the service to members of the public.
•Supporting clients with using self-help services including kiosks, PCs and tablets.
•Helping clients to identify the correct leaflet, self-help resource or service provider.
•Identifying when clients need to be referred for more help.
•Signposting clients appropriately to suit their needs following agreed protocols.
•Recording client numbers and issues.

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Organisation Description

Citizens advice Mendip provides free, independent and impartial advice to individuals across the Mendip District. Our core work is advising and supporting clients in relation to problems with Welfare Benefits, Debts, Housing, Rights at Work and other Legal issues.

We have offices in the five main settlements of Frome, Glastonbury, Shepton Mallet, Street and Wells.


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Cause / Interests


Types of Activity

  • Administration
  • Computers, Technology and Website Design

Skills and Qualifications


Personal skills and qualities that a digital assistant needs

•Competence in using IT to complete forms and conduct transactions online.
•Ability to offer help appropriately and sensitively in a public environment.
•An understanding of why confidentiality is important.
•Excellent communication skills.
•Being open and approachable.
•Respect for views, values and cultures that are different from your own.
•A commitment to the aims and principles of the Citizens Advice service.
•A positive attitude to self-development and assessment.
•Ability to work as part of a team.
•Ability to recognise the limits and boundaries of the role.

Additional/Specific Suitabilities

Minimum Age: NA
Maximum Age: NA
Disabled Access: No
Wheelchair Access: No
Expenses: NA
Restrictions: NA
Induction: NA
Insurance Cover: NA
Special Needs: NA
Offer: NA
Training: NA
Other: NA

Recruitment Method

Application form, Interview, References