Citizens Advice Generalist Adviser

Citizens Advice Mendip

Name: Citizens Advice Generalist Adviser
Organisation: Citizens Advice Mendip
Location: Highfield House, SHAPE Mendip, Cannards Grave Road, Shepton Mallet, BA4 5BT
Type: Part Time
You could do this role if you are available to volunteer for 12 hours a week for at least 12 months.


You could do this role if you are available to volunteer for 12 hours a week for at least 12 months. And we need advice workers across the whole Mendip area.

Purpose of the role

•To help provide an effective and efficient advice service to members of the public.
•To help influence government and other organisations by informing them of the effect of their actions on the lives of clients.

Main duties and responsibilities may include:

•Interviewing clients, both face-to-face and on the telephone, letting the client explain their enquiry and helping the client to set priorities.
•Finding, interpreting and communicating the relevant information and exploring options and implications in order that the client can come to a decision.
•Acting, where necessary, on behalf of the client, negotiating, drafting or writing letters or making appropriate referrals.
•Completing clear and accurate case records.
•Recognising the root causes of problems and participating in taking appropriate action.
•Keeping up to date on important issues by attending the appropriate training and by essential reading.
•Attending bureau meetings.

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Organisation Description

Citizens advice Mendip provides free, independent and impartial advice to individuals across the Mendip District. Our core work is advising and supporting clients in relation to problems with Welfare Benefits, Debts, Housing, Rights at Work and other Legal issues.

We have offices in the five main settlements of Frome, Glastonbury, Shepton Mallet, Street and Wells.


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Cause / Interests


Types of Activity

  • Advice, Information and Support

Skills and Qualifications


Personal skills and qualities that an adviser needs:
•A commitment to the aims and principles of the CAB service.
•Excellent communication skills.
•Being open and approachable.
•Ability to communicate clearly both orally and in writing.
•Ability to sift through information and extract what is relevant.
•Basic mathematical skills, including percentages.
•Respect for views, values and cultures that are different to their own.
•An understanding of why confidentiality is important.
•Being open to using computers on a regular basis.
•A positive attitude to self-development and assessment.
•Ability to work as part of a team.
•Ability to recognise their own limits and boundaries in the role.

Additional/Specific Suitabilities

Minimum Age: NA
Maximum Age: NA
Disabled Access: Yes
Wheelchair Access: No
Expenses: full out of pocket expenses paid
Restrictions: NA
Induction: yes
Insurance Cover: yes
Special Needs: NA
Offer: NA
Training: full training given in the role
Other: NA

Recruitment Method

Application form, Interview, References